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Frequently Asked Questions

We’re ready to answer your questions about owning a Cleaning Doctor franchise.

The first step is to return the information questionnaire to us. This does not obligate you or Cleaning Doctor Limited in any way. Upon receipt of your enquiry, we will call you to arrange a brief telephone conference. This is simply to determine whether owning a Cleaning Doctor franchise may be right for you. We will also refer you to further information on the www or send information by post. If you and we are satisfied that there is potential for progress, a face to face meeting will be arranged so that you can see our operation at first hand. At this meeting you will be provided with detailed information about the franchise fees and information about the earnings potential. You will also be given a copy of our franchise agreement. This will enable you to diligently investigate our franchise programme.

The initial franchise fee is shown at the investment page. It may be reduced for additional franchises based on certain circumstances and conditions.  You’ll know by now that we have 4 Franchise Opportunities available; Carpet & Upholstery Services, Floor Restoration Services, External Cleaning Services and Home Cleaning Services.  The level of investment depends on which one you choose is most applicable to you.  The different equipment needed for each, will dictate your overall investment.

Your franchise agreement will have an initial term of 5 years.

Given your adherence to the terms of the franchise agreement, you will have the right of renewal for a further term of the then current contract without any renewal fee.

We charge a monthly Management Services Fee (MSF), which is a fixed amount per month. We do not charge a percentage of sales turnover.

Currently we do not charge an advertising fee. Each franchisee is responsible for managing their own advertising budget. Of course, we give guidance on how this should be used to maximise the benefits.

We hesitate to give time frames due to the number of variables that exist. Usually a new franchise can be operational in 2 to 4 months from the time the franchise agreement is signed, but may vary due to the following factors:

  • the number of new franchisees who are on the waiting list for training arranging finance
  • finding a suitable van and preparing it
  • training courses available

Most certainly yes. It is your business to grow and sell. We however, need to approve any prospective purchaser and be involved in their training in the transitional period.

Yes. We allow those franchisees who are qualified to operate multiple franchises. Based on your application and financial information, you may be eligible to invest in more than one Cleaning Doctor franchise option. However, our preferred route is for you to invest in a franchise, become familiar with the business, and then purchase your second or third Cleaning Doctor franchise.

This is dependent upon your individual circumstances. All of the major banks have a Franchise Department and are accustomed to dealing with potential franchisees. Lenders will usually require a sound business plan.

Each territory has been designed around population statistics and post code areas, with sufficient numbers of homes and businesses in order to provide a viable customer base, and to allow for expansion of the business into a multi-team, multi-vehicle operation. A detailed territory map is provided. The territory is protected – no other Cleaning Doctor franchisee operating the same franchise option will be allowed to operate in the territory, except for some large national accounts when a very large job may require the assistance of other franchise branches.

We strongly prefer franchisees to live in the territory that they are operating in.

Think about your local area and the investment option you may be considering. Our existing franchisees have proved beyond any doubt that, when they fully implement our comprehensive marketing plan, there is an abundance of business just waiting to be exploited. People no longer have the time to clean their own homes and commercial and public organisations require the specialist services that Cleaning Doctor franchisees can provide. There is huge potential in every area, both domestically and commercially.

Experience has shown that when excellence in service is delivered, at least 70 – 80% of clients bring repeat and referral business. Our franchisees report similar success. We also have referral programmes that you can put into action as the business progresses.

Absolutely not! We believe that Cleaning Doctor provides the best value-for-money services in the market place. You can be totally confident that given your commitment to follow our guidelines you need not fear any competition. With us, quality and service comes as standard at no extra charge. In the real world customers get what they pay for. We offer our customers “The Most Thorough Clean Ever or it is Free”. This is part of the Cleaning Doctor Risk-Free Guarantee on every job. Our customers love it, but many of our competitors really can’t bear the Cleaning Doctor unique marketing strategies, which simply give customers all the reasons why they should call Cleaning Doctor first.

With our pre-launch programme and joint commitment to implementing our marketing programme, business can be generated quickly and fortunately in 98% of jobs you are paid on completion. However, a personalised Business Plan should be prepared to take account of your specific cash requirements and so ensure that you have in place the capital required, not just for the initial package, but also for the establishment of the business. We will guide you in the preparation of your plan.

At the start – probably no. As the business builds, you will need part-time and eventually full-time assistance. Generally, this is on-the-job help; two people can do a job much quicker than one. Teamwork with Cleaning Doctor makes the task more enjoyable.

Typically not. We do suggest however, that a room in the house be dedicated as an office. This is one of the many advantages of Cleaning Doctor. At the start there are none of the large overheads, such as rent, heating, etc., that strangle other new businesses. As the business grows, and more technicians are employed, you may wish to move from the home-office to fully serviced offices and stores.

In the event of a breakdown, Cleaning Doctor Head Office hold all spare parts and accessories and can ship items to you immediately. In the event of a major breakdown, we can provide a replacement unit speedily.

Our current training consists of three segments. The first segment is a minimum of two weeks at head office in Enniskillen, Northern Ireland. This involves formal classroom training combined with hands-on training with an experienced field technician. Training covers all aspects of operating the business, such as marketing, delivering the service, accounting, recruiting staff, cash management, customer relations, and other critical business matters. Once the initial course has been completed, the franchisee must spend 3 days with an established franchisee in the territory to gain more hand-on experience. Cleaning Doctor then assist you to launch your new franchise in your territory.

New franchisees are placed on national certification courses relevant to their particular franchise option. Also, as new products and techniques are constantly being developed, there is an on-going need for further training and refresher training. This is available at cost, as required. Head office run refresher courses, usually a one or two day courses, one or twice per year.

Help and advice is always available from Head Office or from your personal mentor. In the unusual circumstance of a problem that we cannot solve, we have immediate direct access to the very best in the industry to provide the answer.

We have over twenty-one years of learning experience and have acquired a highly valuable know-how. There is no short cut to gaining our know-how other than purchasing our franchise. It comes with the delivery of a full package and is followed with on going support services. You are in business on your own, but not alone. To team up with us enables you to achieve more than could possibly be done in working for 5 – 10 years alone. In addition, we are totally committed to making Cleaning Doctor the household brand name in the country. Indeed, as our network grows, doing joint promotions and joint ventures across the country is very effective and costs each franchisee less. The benefits you gain from being associated with the Cleaning Doctor brand are immense.

We have over two decades of hands on learning experience, in which we have acquired vast industry knowledge in our ever changing market sector. There is no short cut to gaining our know-how other than purchasing our franchise and allowing us to share what we know – with YOU.  With your investment comes the delivery of a fully tailored package, which is followed up with expert ongoing support services from our skilled head office team. You are in business on your own, but you are most definitely not alone. To team up with us enables you to achieve more than could possibly be done in working for 5 – 10 years alone. In addition, we are totally committed to making Cleaning Doctor the household brand name throughout the UK and Ireland. Indeed, as our network grows, doing joint promotions and joint ventures across the country is very effective and costs each franchisee less. The benefits you will gain from being associated with the Cleaning Doctor brand are beyond immense.

We hesitate to give time frames due to the number of variables that exist. However, a new franchise can be operational in 2 to 4 months from the time the franchise agreement is signed, but this may vary due to a variety of factors such as:

  • the arranging of any finance you may need to put in place
  • the number of new franchisees who are on the waiting list for training
  • you acquiring a suitable van
  • training courses available
  • the setting up of your business account

Our current training consists of three segments.

This involves formal classroom training combined with hands-on training with an experienced field technician. Training covers all aspects of operating the business, such as marketing, delivering the service, accounting, recruiting staff, cash management, customer relations, and other critical business matters.

Once the initial course has been completed, the franchisee must spend 3 days with an established franchisee in the territory to gain more hands-on experience.

Cleaning Doctor Head Office can then assist you to launch your new franchise in your territory.  This includes an extensive Marketing Plan which is proven to be a success once implemented.  Our IT department will create YOUR OWN Cleaning Doctor website and Facebook pages.  We will give full training on how you can best interact with your potential and existing customers once established.  At Cleaning Doctor we are here to help and support you every step of the way.

Each territory has been designed around population statistics and post code areas, with sufficient numbers of homes and businesses in order to provide a viable customer base tailored for you.  This allows for expansion of the business into a multi-team, multi-vehicle operation.  The territory is protected and we can assure you that no other Cleaning Doctor franchisee operating the same franchise option as you will be allowed to operate in the territory.  The only exception may be for some large national accounts when a very large job may require the assistance of other franchise branches and all you need to do is ask for help from our incredibly supportive head office team.  We strongly prefer franchisees to live in the territory that they are operating in as you will know your area better than anyone.

Think about your local area and the investment option you may be considering. Our existing franchisees have proven time and again beyond any doubt that, when they fully implement our comprehensive marketing plan, there is an abundance of business just waiting to be exploited. People no longer have the time to clean their own homes and commercial and public organisations require the specialist services that Cleaning Doctor franchisees can provide. There is huge potential in every area, both domestically and commercially.  Experience has shown that when excellence in service is delivered, at least 70 – 80% of clients bring repeat and referral business. Our franchisees report similar success. We also have referral programmes that you can put into action as the business progresses.

Most certainly yes. We allow those franchisees who are qualified, to operate multiple franchises. Based on your application and financial information, you may be eligible to invest in more than one Cleaning Doctor franchise option. However, our preferred route is for you to invest in a franchise, become familiar with the business, and then purchase your second or third Cleaning Doctor franchise.  This allows you to master one area and learn the Cleaning Doctor way, which will ensure your subsequent franchises will be a huge success.  We have a number of multi-vehicle and multi-service territories in operation.

You’ll know by now that we have 4 Franchise Opportunities available; Carpet & Upholstery Services, Floor Restoration Services, External Cleaning Services and Home Cleaning Services.  The level of investment depends on which one you choose is most applicable to you.  The diverse equipment needed for each, will dictate your overall investment.  The fee may be reduced for additional franchises based on certain circumstances and conditions.

We charge a monthly Management Services Fee (MSF), which is a fixed amount per month. We do not charge a percentage of sales turnover and let us tell you why.  We want our brand to grow across the whole of the UK and Ireland.  In doing so, we want you to keep your hard earned cash.  So whether you earn £5000 or £10,000 per month, your MSF remains the same.

For a total detailed overview of franchising and many more questions that any potential investor needs answered…

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Home | About Us | Why Cleaning Doctor | Four Opportunities | Support Team | Next Steps | FAQ’s | Enquire Now

Address

4 Boho Road
Moyglass
Enniskillen
BT74 8DF

Contact

Call Free: 0800 695 3344
UK: 028 6634 1288
Mobile: 0771 414 5676
Ireland: +44 28 6634 1288

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